Is there any loyalty program for frequent shoppers?
Yes, we have PACIFIC PRIVILEGE Program with various promotions and rewards for the members.

What are the specific benefits if I join as a PACIFIC PRIVILEGE member?
Members can earn point rewards, join special promotion programs, get special in-store promotions, and other offers.
For further information, please visit https://www.pacificplace.co.id/offers

Where can I get my rewards if I shop at Pacific Place Mall?
You can go to our Redemption Booth on level 3. Our loyalty team will assist you accordingly.

When did Pacific Place Mall open?
Pacific Place Mall opened its doors for business in November 2007.

What is the Directory of the Mall?
Directory of the Mall is the essential resource of the shopping center and mall information that gives you quick fingertip access to thousands of details and contacts.  

Where is Pacific Place Mall located?
Pacific Place Mall is located in Sudirman Central Business District, South Jakarta, Indonesia. 

How many floors does Pacific Place have?
Pacific Place Mall has nine shopping levels, including basement, lower ground & ground. Underground parking is also available, and many services can be found in the basement lobbies.

What are Pacific Place Mall operation timings?
Pacific Place Mall opens from 10 AM until 10 PM, 7 days a week. Kem Chicks supermarket and certain tenants in the basement do open earlier. Pacific Place Mall changes its operational timings during certain conditions such as New Normal and tactical campaigns.

What are Pacific Place Management office timings?
The management office operates from 8 AM until 6 PM from Monday to Friday. Note: The management office is closed during Weekends & Public Holidays.

What does Pacific Place Mall offer to its dear customers?
Pacific Place Mall boasts a great range of international lifestyle items geared towards women, men and children, in addition to accessories, fashion, health and beauty, home appliances, and pharmacies.  

What are Pacific Place Mall key attractions?
Pacific Place Mall's main attraction is its unique luxurious style and ambiance, plus it is situated in the office area, the Sudirman Central Business District.

How do customers stay up-to-date with Pacific Place Mall events and promotions?
Just keep visiting the Pacific Place official website, and follow us on our Social Media Platforms (facebook.com/PacificPlaceJakarta), Twitter (@pacificplace), and Instagram (@pacificplacemall).

Are wheelchairs available in the mall?
The mall caters to people with disabilities by providing lifts and wheelchairs. Wheelchairs are available at the customer service desk (concierge).

Is there any luggage drop service in the mall? 
Luggage drop service is available at the customer service desk (concierge).

Who do I approach for lost and found in the mall?
Pacific Place Mall customer service acts as our representative for Lost and Found. If you have lost something you can approach the mall customer service desk situated at the mall's main entrance or call us on phone number +622151402828.

Who do I contact if I am interested in renting a shop space inside the mall?
For mall leasing inquiries please contact our Management office on +62215152299.

Does Pacific Place Mall feature a currency exchange inside the mall?
Dua Sisi Money Changer and Oriental Pacific offer money exchange services.

Where is the nearest Public Transportation Station to Pacific Place?
The nearest MRT Station is Istora Mandiri and Polda Metro Jaya via Trans Jakarta Bus.