PLAN YOUR VISIT

Keep your visit convenient and hassle-free with provided services below.

Throughout Pacific Place Mall you will find four guest service desks manned by our friendly team members who will be happy to help you with queries, directions, and assistance throughout the mall. We have a range of services to make your experience a pleasurable one.

AT YOUR SERVICES

  • Personalized Customer Service
  • Shopping Assistant
    Umbrella Assistant
  • Umbrella Plastic Cover
  • Luggage storage Ground Floor
  • Lost and Found System (Ground Floor) Concierge desk

FOR YOUR CONVENIENCE

  • Pacific Bay Area 4th & 5th floor
  • The Sanctuary Gold Suite Ground Floor
  • Redemption Booth 3rd Floor
  • Executive Musholla 2nd Floor
  • Phone Charging Station (3rd floor) Redemption Booth
  • Recharge Station LG, Ground, 3rd, 4th & 5th floor
  • Toilet every floor
  • Thematic toilet 4th & 5th floor
  • Disable toilet P1, LG, G, 1, 3, 4, 5 floor
  • VIP toilet 4th floor for gold member

FAMILY FRIENDLY

  • Nursery Room 3rd & 4th Floor
  • Wheel Chair & Baby Stroller (currently unavailable due to pandemic situation) 

GETTING AROUND

  • Ballroom RCPP Access at 4th floor
  • Access to IDX (BEI) B1 floor
  • Ramp access for disable West & East lobby
  • Drivers room at P1 & P2
  • Gold member parking space at P1 & P2
  • Reserve parking & ladies parking at P1
  • Electric Vehicle Charging Station at P2
  • Self-service parking at P2
  • Bike & Big Motorcycle Parking (GF) South Lobby
  • Function Room at P1

No pets inside the mall

No smoking inside the mall