Featured News

Adjusted Member Services

Jul 14, 2021

It’s a tough season for all of us. Most of the shops are closed. Public activities are restricted. Even running errands feels like stepping into the unknown; which needs extra preparation and attention.

In the midst of this uncertainty, there’s one thing you can be sure of: our PACIFIC Privilege Team remains at your disposal. After you’ve done grocery shopping or splurge on F&B takeaways, you can still collect your receipt and redeem your point rewards.

Stop by Concierge Desk on Ground Floor and our team is happy to help you.

Terms & Conditions


- Receipt collection is available every day from 11 AM – 8 PM

- All transactions must be within 14 days before the redemption date

- Member shall present their registered phone number on Pacific Place Jakarta App upon receipt collection process


- Point rewards redemption to product is available upon request

- Request for product redemption can be proceeded at the Concierge Desk

(Gold Members have the privilege of online redemption via e-mail. T&C Apply)

- Please be noted that it may take a couple of days until the product is ready. You can claim it at Concierge Desk by appointment only

- You can also redeem your point rewards to PACIFIC E-Voucher via Pacific Place Jakarta App

Shall you need further queries, kindly reach us via customerservice@pacificplace.co.id

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